END USER SERVICE

Users have different needs and requirements. Regardless, you need to improve overall end user productivity and collaboration while managing device complexity.In addition, if you want to ensure business continuity and security, you must improve on your support model, which might be fragmented and act reactively.

You can empower your end users by providing always-available, easy-to-use, mobile-enabled productivity tools.Role-based services ensure everyone has the right tools for the job while avoiding application overload and the resultant confusion

Service portfolio

  1. Service Desk
  2. Service Desk with multi‐vendor capabilities ensures that issues are not bounced around or, in the worst case, forgotten. Vendor governance and coordination is a key element in providing solutions fast and thus maintain and improve end user satisfaction.

  3. On‐site services
  4. On‐site services come in many flavours and can be tailored to fit your exact need. On‐site services can be used traditionally by dispatch or having dedicated personnel at sites. Another possibility is to establish a walk‐in centre in key locations where end users can pop in at any time convenient for them.

  5. Workspace services
  6. Workspace services are a comprehensive set of tools that improve the way we work.

  7. Communication and collaboration
  8. Communication and collaboration services bring all the modern tools for communicating, sharing and improving productivity at work. Team sites enable collaboration between colleagues, partners and customers. Services are based on public cloud deliveries, or if business requirements so demand, Tieto‐ hosted solutions. This means they are always available on any devices.